Terms of Service & Refund/Return Policy

All customers of Aiken Tack Exchange agree to our Terms of Service & Refund Policy
**PLEASE NOTE: If a saddle is on trial and shipped back, customers are responsible for a 3% processing fee and a restocking fee of $25.00/saddle.

**PLEASE NOTE: THAT ONLY ACCEPT UPS/FED-EX

Any offer made through our make an offer app is for an outright buy only- NO TRIAL will be included and no returns will be accepted.
ALL SALES ARE FINAL ON MISCELLANEOUS ITEMS (anything that is NOT a saddle). **Make an offer is for FINAL SALE. 
Saddles are available to be returned and refunded when purchased for current asking price. When purchased for full asking price, a 5 day trial will be included, not during a sale, for a saddle below $400 or make offer/final sale purchase. 
If a saddle is returned from trial, it will go through an inspection process before a refund will be issued. When a refund is issued, you will receive an email to the email address you provided when ordering your item. If you are returning a saddle from a local trial, receipts are available upon request, but please keep in mind an inspection must be done by a manager on duty when they are available.
Click here to learn more about our saddle trials:
Click here to learn about our make an offer program: