Terms of Service & Refund/Return Policy
All customers of Aiken Tack Exchange agree to our Terms of Service & Refund Policy
**PLEASE NOTE: If a saddle is on trial and needs to be shipped back, customer is responsible for shipping, 3% card processing fee, & a restocking fee of $25.00/saddle.
**WE ONLY ACCEPT UPS & FedEx**
ANY RETURN SADDLES CONTAINING PACKING PEANUTS WILL INCUR A $10 DISPOSAL FEE THAT WILL BE DEDUCTED FROM REFUND.
All saddles over $500 include a trial and are eligible for return when purchased at asking price. If a saddle is purchased via Make An Offer, there is no trial included as it treated as a FINAL SALE.
If a saddle needs to be returned after a trial, the applicable refund will be processed after an inspection by our certified saddle fitters is completed. Automated confirmation of the refund will be sent to the email provided at time of purchase. If you are returning a saddle from a local trial, receipts are available upon request, but please keep in mind an inspection must be done by a manager on duty when they are available.
ALL SALES FINAL ON MISCELLANEOUS ITEMS
Click here to learn more about our saddle trials:
Click here to learn about our make an offer program: