Saddle Trial FAQ
ONLY SADDLES PURCHASED AT FULL PRICE ARE SUBJECT TO A TRIAL PERIOD!
How long is a saddle trial?
Local saddle trials last 3 days, and begin the day after you pick up the saddle from the store. The shipped saddle trial period begins the day you receive the saddle and lasts 5 days.
Note: Saddles purchased through "Make an Offer" or below listed price are NOT subject to a trial period.
How much does a saddle trial cost?
Local saddle trials do not cost anything, provided you follow our terms and return the saddle on time and in the same condition you received it in.
Shipped saddle trials are paid for in full PRIOR to being shipped. Saddles sold via "make an offer" are not part of the saddle trial program. Click Here to see our return & refund policy.
Click Here for shipping costs.
How many saddles can I take on trial?
Locally, we limit saddles to two at a time. We have no limit for saddles going on shipped trials at this time as long as they are purchased through our website.
Can you put a saddle on hold so I can trial it later?
We do not place saddles on hold.
Can I ride in the saddle?
Yes! Please feel free to ride in the saddle you have on trial, try it on different horses, and have others evaluate its suitability for your horse. Saddle(s) are expected to be kept and returned in the same condition they leave in. A cover should always be kept on the saddle(s) when not in use and the saddle should be stored on a padded mount.
Saddles may NOT be altered in any way, shape, or form during the trial period. Adjustable trees may NOT be adjusted by anyone during trial period. If a saddle is altered, the saddle becomes owned by Buyer and full sale price of saddle plus applicable taxes and fees will be charged.
Can I take a lesson in the saddle?
Yes. See previous question for saddle care expectations.
Can I ride in the saddle on my horse with no saddle pad?
We do not allow saddles to be ridden in with no saddle pad. Saddles should also be stored on a padded mount when not in use.
Can I take the saddle for a longer trial period?
If you are taking a saddle for a local trial, please discuss with a member of our Tack Team the possibility of purchasing the saddle with a week-long return period. Otherwise, saddle trial periods are firm at 3 days for local trials and 5 days for shipped trials.
Should I clean the saddle before returning it?
Please do with the following in mind. We recommend using a slightly damp clean cloth to wipe off dirt, dust, and sweat, and a product like Tack Butter to further clean and condition the saddle. Please do not use traditional saddle soap or any harsh cleaners. Any cosmetic or structural damage or uncleanliness will be subject to cleaning or repair fees starting at $25 up to the full price of the saddle(s).
What happens if I am late returning the saddle?
For local trials, each day after day 3 of the trial will result in a $10 late fee charged from your card. Upon the close of business (5pm EST) on the 7th late day, the saddle(s) will be considered sold and the credit card written on this contract will be charged for the full amount of the saddle(s) plus all late fees and applicable taxes. This sale will be considered final- no returns, refunds, or exchanges will be allowed.
For shipped trials, you must notify us of your intent to return the saddle within the 5 day trial period. You are responsible for the cost of return shipping and insurance. If you fail to notify us of your intent to return the saddle by the close of business (5pm EST) on the 5th trial day, the sale will be considered final - no returns, refunds, or exchanges will be allowed.
How do returns / refunds work for a trialed saddle?
Click Here for our return and refund policy.