Copy of Refund Policy

All customers of Aiken Tack Exchange agree to our Terms of Service & Refund Policy

**PLEASE NOTE: If a saddle is on trial and shipped back, customers are responsible for a 3% processing fee and a restocking fee of $25.00/saddle.

Refund policy

Return and Refund Policy

Saddles

Saddles purchased via "Make An Offer" or otherwise at a discount are not eligible for return.

If you wish to return an eligible saddle, you must notify Aiken Tack Exchange within the Trial Period of five days. Intent of return and tracking number must be emailed to aikentackexchange@gmail.com by close of business on the fifth trial day. Lack of notification before the end of the Trial Period will indicate final purchase. Saddles returned after Trial Period without notification will not be refunded & will be sent back to the customer at their expense.

Should an extension of the Trial Period be required due to schedule with fitter, trainer, or a problem with the horse, please notify Aiken Tack Exchange before the end of the Trial Period to discuss extension period.

Customer is responsible for the cost of shipping and insuring the returned saddle. We highly recommend insuring your saddle. All returned saddles will be subject to a $25 restocking fee plus 3% of the total sale price.

Saddles must be returned to Aiken Tack Exchange in the same condition as shipped to customer for a maximum refund of the purchase price. If saddles are returned dirty or in need of conditioning, there will be a minimum $25 cleaning fee. Additional fees may be assessed at Aiken Tack Exchange’s discretion for any and all cosmetic and structural damage. These fees will be deducted from the total refund.

Saddles must be shipped back in secure packaging equal to or greater than arrival from Aiken Tack Exchange. This means that saddles must not be bent, compressed, rolled, crushed, etc. Saddles must be wrapped in a clean plastic bag and packaged with sufficient material to prevent the saddle from shifting in transit.

Please note: refunds will only be processed for those saddles postmarked by the 5th trial day. Saddles shipped after that date will be considered final sale and will be returned to the customer at the customer’s expense. 

Check out our Trial FAQs and contact us if you have questions about the trial process or about your saddle purchase. 

Cancelled Orders

If you cancel your order after it has shipped, please ship the saddle back to us. You will be charged the standard restocking fee of $25.

If you cancel your order before we ship the saddle, you will be charged a $50 fee.

Sale items

Sale items cannot be refunded. This includes saddles sold via "make an offer" and saddles sold as part of a sale.

Shipping Your Return

Return:
Aiken Tack Exchange
812 Richland Ave East
Aiken, South Carolina US 29801

Depending on your location, the time it may take for the exchanged product to reach you may vary. Please follow shipper’s tracking information for delivery details.